Development

A key part of maintaining a winning team is a training & development programme that meets individual, team and corporate needs. A range of courses is available at the West Brom, designed to meet the changing needs of the business.

The Society offers a comprehensive induction programme, which will give you an insight into Building Societies, with a key focus on the Society's Vision, Mission and Values. You will have a clear understanding of the Society's history, diversity and culture and the support offered for personal development through objective setting and appraisals.

You will learn about the key industry regulations that we all need to understand and be aware of working in the Financial Services Industry. And further courses to support you in your role will ensure you can demonstrate the skills to competently use the IT systems used in the Society and a systematic approach to planning and letter writing.

Customer service training is key to developing the superior one-to-one customer service skills essential for success in a Customer Relationship Management (CRM) environment. Employees working in a sales focused environment will receive specific training days that will concentrate on product knowledge, sales and targets.

Specialised training and support will be given to employees whose role will involve giving advice, i.e. Business Development Managers, Personal Mortgage Managers and Savings Advisors. A dedicated training team will support you through identifying training needs and providing one-to-one coaching in development areas.

The Society is supportive of professional and vocational qualifications that will support you in your role. To help you progress in your career, we offer a suite of management development training courses, including Effective Presentation Skills, Managing Performance, Interviewing Skills, Time Management and Personal Effectiveness. These are in addition to our flagship development programme for supporting our future talent, from junior positions right through to director level.